Senior Account Manager

Querétaro, Querétaro, Mexico

Full Time

Experienced

Senior Account Manager – Account Growth & New Business Development

Position Summary
The Senior Account Manager is responsible for managing and growing a portfolio of strategic customer accounts while actively identifying and developing new business opportunities. This role combines strong relationship management (“farmer”) with proactive prospecting and market expansion (“hunter”). The ideal candidate will drive revenue growth, protect existing business, and build a robust pipeline aligned with company growth targets.

Key Responsibilities
Account Management & Growth

Own and manage a portfolio of key strategic accounts, acting as the primary commercial contact.
Develop account plans to grow revenue, margin, and long-term partnerships.
Identify upselling and cross-selling opportunities within existing customers.
Lead pricing, commercial negotiations, and contract discussions.
Coordinate internally with Engineering, Operations, Quality, and Finance to ensure customer satisfaction and successful program launches.
Monitor customer performance, forecast demand, and manage risks related to retention and profitability.

New Business Development

Proactively identify, qualify, and pursue new business opportunities in target markets and customer segments.
Build and maintain a strong sales pipeline aligned with annual and long-term growth targets.
Lead RFQ/RFP processes, including commercial strategy, pricing, and proposal development.
Develop market intelligence on competitors, industry trends, and customer needs.
Represent the company at customer meetings, trade shows, and industry events.

Strategic & Commercial Leadership

Support annual budgeting, sales forecasting, and strategic planning processes.
Drive execution of business development strategy in alignment with company goals.
Mentor junior account managers and contribute to best practices in sales execution.
Track KPIs related to revenue growth, pipeline health, win rate, and customer satisfaction.

Required Qualifications

Bachelor’s degree in Business, Marketing, Engineering, or related field (MBA preferred).
7+ years of experience in B2B sales, account management, or business development.
Proven track record of growing existing accounts and winning new business.
Strong negotiation, presentation, and commercial acumen.
Experience managing complex, long-cycle sales and cross-functional teams.
Excellent communication skills in English; additional languages a plus.
Willingness to travel as required.

Key Skills & Competencies

Strategic account management
New business development / “hunter” mindset
Pipeline and CRM management
Financial and pricing analysis
Customer relationship building at executive level
Market and competitive analysis
Project and program coordination
Results-driven and self-motivated

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Describe one key account you managed and explain one concrete action you took to grow revenue or margin.*

Share a real example where you identified and closed an upselling or cross-selling opportunity within an existing customer.*

Describe a new customer or project you personally originated. How did you find the opportunity and win the business?*

How do you ensure your sales pipeline and forecasts are realistic and reliable?*

Describe a challenging pricing or contract negotiation you led and how you protected profitability.*

Briefly explain your role in an RFQ or RFP process and the final outcome.*

Give an example of how you worked with internal teams (Engineering, Operations, Finance, etc.) to deliver for a customer.*

How do you stay informed about competitors and market trends, and how have you used this information in a sales decision?*

Describe how you build and maintain relationships with senior or executive-level customers.*

What is one sales or business development result you are most proud of? Include a measurable outcome if possible.*

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Senior Account Manager

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